Harmony Hutch LLC Information/Booking & Cancellation Policy/Terms & Conditions

We appreciate your interest in visiting Harmony Hutch!  Please read the following information before booking, as it contains details and policies regarding booking and services at Harmony Hutch LLC.

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What is Harmony Hutch?
Harmony Hutch is a holistic wellness spa offering adaptable services that promote overall wellness, including non-invasive skincare, massage, and other treatments. It is a small spa that accommodates only one client at a time, except for special events, and is not suitable for children, animals, or large groups.

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Where is Harmony Hutch?

Harmony Hutch is located on the first floor of 118 W. Main Street, Somerset, Pennsylvania, next to the Pat Stephano Office.  The building is currently the Angelitto Hair Co. building (the large grey building).

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Where do I park?

Parking is available along the street in front of the building and in a small lot in the back.  Many businesses in the area have designated parking spots, so be sure to park in areas not reserved for other businesses or residents.  Many metered parking areas are within walking distance, along with many free spaces nearby.

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What to expect when arriving:

The building has two main entrances: front and back.  Sometimes during the week, other businesses in the building lock their doors after a specific time in the evening, even though Harmony Hutch is still providing service.  If the main doors are locked and you have a scheduled appointment (especially if arriving early), please text or call 814-233-7109 and leave a message.  Once the spa technician is free, they will get back to you and unlock the doors.  Security issues may cause the door to be locked at random times.

If the main doors are unlocked but the door to the Harmony Hutch suite is locked, please wait in the hallway, as Harmony Hutch may be attending to another client at that time.

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Current Services Provided at Harmony Hutch:
Harmony Hutch offers a range of spa services, including full-body skincare, massage, and holistic alternative treatments.

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How to schedule a service at Harmony Hutch:
Harmony Hutch has limited hours.  Check out the online booking link at www.harmonyhutch.com to see what's available and which services you want.  Services are available "by appointment only" and require advance reservations.  If you follow Harmony Hutch on Social Media, we post open hours for last-minute bookings.  Follow the prompts at the booking link, which will require you to create an online profile or account linked to an active email address and to request a mobile phone number to receive text notifications.  You will then have a client profile created that tracks the services you book, the discount codes it sends, the points you earn, and any client forms you complete.  Harmony Hutch uses the Vagaro Booking system to finalize bookings on the website. This system charges Harmony Hutch to send booking notifications and ensures clients receive reminders for any bookings they make. Please use the correct email addresses and cell phone numbers when setting up your booking profile.  Credit Cards are required to reserve any bookings (they are not charged to book a service).

 

Another way to book a service is to text or call the business cell at 814-233-7109 (please leave a voicemail with your name, phone number, and what you would like).  We usually don't respond to telemarketers.

 

Clients using a Gift Certificate must still use a credit card to reserve appointments.

 

Clients will receive both text and email notifications when services are booked. Ensure the information is correct and that these notifications are accurate.

 

PLEASE MAKE SURE TO READ OUR BOOKING/CANCELLATION POLICY FOR MORE INFORMATION.

 

Harmony Hutch LLC Booking/Cancellation Policy:
Harmony Hutch takes the time to prepare for your appointment before you arrive.  Harmony Hutch understands that clients may need to cancel appointments.  When clients schedule appointments and then cancel without providing sufficient notice, they prevent another client from being seen and cause the business to lose income that could cover expenses and wages.  Because of the nature of our business and our limited hours of operation, it becomes more challenging to fill a space within 2 days after an unforeseen cancellation, especially during certain times of the year.  If you need to cancel an appointment, please reschedule online for a future appointment or contact Harmony Hutch as soon as possible by calling/texting 814-233-7109 (leaving a voicemail), emailing harmonyhutch@yahoo.com, or messaging us on our social media pages.

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We are usually reasonable with simple communication.

 

(PLEASE NOTE: Do not respond, text, or communicate through the Vagaro booking text notification number, as Harmony Hutch does NOT receive these messages.) 

 

If you are unsure about attending a scheduled appointment, please prioritize and plan by canceling outside the 24-hour booking period or rescheduling for a later date and time.  Late cancellations and no-call/no-shows will trigger the Vagaro Booking system to charge the credit card on file 50% of the total amount for the services booked for that day and time or cause any deposits to be forfeited.  We do not offer refunds for these fees. However, under certain circumstances (inclement weather, illness, medical emergencies, traffic issues, or other uncontrollable circumstances), we may apply them to a future appointment or convert them into a Harmony Hutch spa credit, at the discretion of Harmony Hutch.

 

If Harmony Hutch LLC needs to cancel appointments, we will contact clients as soon as possible and allow them to reschedule their services to a future date and time without incurring any fees.  To make up for the inconvenience, we will honor discount codes or gift certificates that may expire before the next appointment. Any clients paying full price for services will receive a 5% discount or 5 points, which will be applied to their client profile.

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If you encounter any issues with the booking system, please contact us at 814-233-7109. We have received reports of booking issues with this software. Please save any emails, screenshots, or other relevant information to forward to Harmony Hutch so we can submit any booking issues to Vagaro for review.

 

No Call/No Show:
New clients should arrive 15 minutes before their scheduled service to complete the necessary forms.  You can complete some forms online in advance to save time. Returning clients are advised to arrive on time.  Any late arrivals may result in service times being adjusted to ensure the next client starts on time.  We will contact the phone number on file for clients who are 10 minutes late to check their status.  Harmony Hutch reserves the right to refuse service to clients who are 15 minutes or more late and are subject to being charged 50% of the scheduled service for that time with no refunds or forfeited deposits; however, it may be permitted for uncontrollable/unexpected circumstances (at the discretion of Harmony Hutch) to be forwarded to a future appointment or applied to a Harmony Hutch credit.  If clients do not show up or contact Harmony Hutch promptly (within 12 hours), they will forfeit their fees, and no refunds will be made.

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The "Good Faith Forward" Policy:
The "Good Faith Forward" policy applies to clients who are in an uncontrollable situation that results in a late cancellation or a No-Call/No-Show and who contact Harmony Hutch as soon as possible to notify the business of the situation.  Although we won't ask for personal details, we understand circumstances may prevent clients from attending our services.  The Vagaro Booking system will charge a 50% fee to credit cards on file for all services booked that are canceled late (within 24 hours) and for No-call/No-show clients.  Harmony Hutch may permit fees to be carried over to a future appointment or transferred to a Gift Certificate (for circumstances outside the client's control).  Harmony Hutch may refuse to forward fees to clients with a history of cancellations, lateness, or no-call/no-shows, or to new clients with no booking history with the business.  Fees for future appointments that are consecutively canceled and rescheduled may be forfeited after three consecutive cancellations, regardless of whether they occur within 24 hours of the scheduled appointment.  Unexcused circumstances that may result in a loss of fees, like forgetting an appointment (which Harmony Hutch pays for notifications), not feeling like coming, changing plans, not arranging proper sitters, not having transportation, not having the money (not due to job loss or medical or other related uncontrollable emergencies), schedule changes (unless the client has good communication in advance with Harmony Hutch about job schedules being varied), or something resulting in irresponsible planning on the client's end, are just some examples of what may cause a loss of fees without being forwarded or transferred to Gift Certificates.  Harmony Hutch decides whether to forward fees. 

 

We apologize for any inconvenience. We understand that, from a client's viewpoint, if the service isn't received, it shouldn't be paid for; however, the way this type of business is set up can result in significant losses for the company when clients can't commit for any reason.  Times are hard for everyone, and all we ask for is honesty and communication so we can work things out and prevent losses on both sides.

 

REFUSAL OF SERVICES:
Harmony Hutch LLC reserves the right to refuse service to anyone at any time.  However, we will rarely deny services.  Circumstances that may result in the refusal of services are:

 

*Clients harassing Harmony Hutch LLC, its employees, or its other clientele.

 

*Damage to property

 

*Refusal to complete waivers/forms (forms are for liability & insurance purposes)

 

*Minors (age 17 years and under) not being accompanied by a legal guardian

 

*Credit Cards are not confirmed for reservations that cannot be charged due to late cancellations, no-call/no-show situations, or when completing service payments is not available (unpaid services may result in contact with law enforcement).​

 

*Clients who continually show bad booking habits (late cancellations and/or no calls/no-shows) more than once in a short period or often.

 

Please note: Any client who owes late cancellation or no-call/no-show fees and holds an E-Gift Card, Gift Certificate, or forwarded fee is subject to having it voided fully or partially to cover unpaid fees or may have to give it to someone else to use if future services are denied to that specific client.  Clients who do not reserve with a credit card and fail to show up for their scheduled appointments or cancel late may be required to pay for the next scheduled service in full, up front, before another appointment is scheduled.

 

Harmony Hutch Gift Certificates:
Gift certificates are nonrefundable.  Some people may request to exchange service-specific Gift Certificates for dollar-value amounts for other services or retail items.  Harmony Hutch may be able to change services at request.  Some gift certificates have no dollar value (as they were donated) or may have a specific dollar value that can be used to purchase services.  Gift Certificates with expired dollar values can still be used after the expiration date; however, they will be reduced by $5 each month thereafter.  Any Gift Certificates with no dollar value will expire after the expiration date.

 

 

Other information:

To receive discount codes and essential information for Harmony Hutch, please read our emails, sign up for our mailing list on our website if you haven't booked a service before, subscribe to our emails, or like and follow our Facebook business page.  We typically offer exclusive deals to current clients who receive our emails, have booked a service, and engage with our social media posts.

 

We encourage positive feedback and reviews to help us understand which services you enjoyed and to help others consider visiting.  If you want to leave a negative review, please contact us first so we can understand what happened and how we can resolve the issue.  After your service, you can leave reviews on Google, Facebook, and through Vagaro (Our Online Booking Platform).

 

We accept cash, cards, and gift certificates only.  There is a Vagaro card reader on-site to accept physical debit/credit cards.  When you book online and use your card to reserve your appointment, Harmony Hutch can check out services with the same card used for the booking at the end of the service, without additional fees.  Cash is accepted on-site.  Contactless checkout is also available on your device. If you are paying with cash or Gift Certificates, we can process the payment without charging the card, but we still require a credit card at booking to ensure clients are committed to the booked date and time. This is due to our 24-hour cancellation and No-Call/No-Show Policy.

 

Clients who book regularly or have multiple visits and a good booking history, attend their services as scheduled, and communicate effectively with their technicians are usually our highest priority for providing extra exceptional service deals and highly requested service dates/times over new clients for whom we haven't developed a mutual client/business relationship.  

 

Harmony Hutch understands that not all businesses operate the same way and may not meet the expectations of all current or new clients.  The nature of our business requires that these terms, conditions, and policies be as straightforward as possible for anyone seeking services from Harmony Hutch, so clients know what to expect and can avoid issues with the company's operations.  These policies may be changed as needed at any time for any reason.

 

If you have any concerns or problems with Harmony Hutch, please report them as soon as possible so we can resolve the issue.  Document any problems with photos and notes to help us address them and share them with Harmony Hutch.

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How to earn Vagaro points
You can earn reward points at various stages of your journey with us, and they’ll be automatically added to your Vagaro client account to use toward future services.  To begin earning points, simply become a client by subscribing and scheduling your first appointment. After you complete that visit, we'll add your points.

 

Ongoing Rewards:
Every service you book earns points. You’ll see how many points each service offers—and how many are needed to redeem—right in the service description.
 

Share the Love
You can also earn points by leaving positive reviews on platforms like Google, Facebook, or Vagaro. Your kind words help others discover us and support our growth, and we’re grateful. As a thank-you, we’ll add points to your account.

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Points are earned as follows:

 

 Become a client and complete your first appointment.  1 Point is given for every $10 spent!

 

10 Points ~ Leave a 5-Star Google Review

(Usually, only 1 review can be given per person, unless you have multiple Google Accounts)

 

10 Points ~ Leave a 5-Star Facebook Review

(Just like Google, usually only 1 review can be given per account)

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1 Point ~ Leave a 5-Star Vagaro Review (you can give a review after every single appointment!)​

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You can also earn more points at random through other means, as announced via our emails, social media, specials, and other methods!